The Power of A Thank You
Thank you.
These are two small yet mighty words that leaders and team members can so easily overlook.
During the entire 12-month period of preparing for and deploying on my second tour of duty to Iraq, I cannot recall a single time when our Commanding Officer expressed any appreciation for the work that my squadron was doing.
And while this was by no means the main reason I left the Army, it was one of the final nails in the coffin.
Don’t get me wrong, though; I was, and continue to be, very self-motivated. So, I didn’t want or need much in the way of thanks.
But it is noticeable when it’s absent. And the soldiers whom I had the privilege and responsibility to lead would have appreciated it hugely.
The Power of Gratitude
Having spent two decades leading and developing teams, it’s clear that a simple, authentic appreciation of gratitude is a crucial component of high-performing teams. For example, if you want to:
- Build psychological safety within the team; a thank you helps.
- Encourage healthy conflict; thanking those who are brave enough to speak up undoubtedly helps.
- Maintain morale; a thank you helps.
- Create a learning culture; thanking someone brave enough for sharing their mistake and what they learned from it helps.
Throughout my career, I’ve spotted a trend where the more senior you become, the more clipped your written communication tends to be.
Of course, it’s not the case for everyone, but it’s undoubtedly ‘a thing’.
Better People, Make Better Leaders
Many years ago, I committed to being the politest leader I know.
I’ll always say thank you to those that have helped me.
Sometimes people challenge me on this and say;
“Why should I thank someone for just doing their job?”
My answer?
Because they are human beings.
Because it’s the right thing to do.
Because it’s a fundamental building block of great teams.
And because regardless of circumstances, people always have a choice about whether or not they continue to work for you. As they say, if you don’t mind your p’s and q’s, people might decide to move on as I did in Iraq.
I’ve got more information on the power of a thank you in the video, along with another challenge for you to complete!
LeadOn!
Further actions
Listen to this Podcast
Mastering Leadership through Deep Listening with Oscar Trimboli - Episode 137
Oscar Trimboli is an author, speaker, and host of the acclaimed Deep Listening Podcast. In this episode, Oscar unveils the profound impact of active listening on leadership and communication.
In this episode you will learn how leaders can transition from listening merely to respond, to actively listening with the intent to understand.
![Mastering Leadership through Deep Listening with Oscar Trimboli](https://www.ben-morton.com/wp-content/uploads/2023/09/BM_Podcast_ot_137_apple-760x760.jpg)
![](https://www.ben-morton.com/wp-content/uploads/2024/04/everybody_matters-760x1167.jpg)
Recommended Read
Everybody Matters by Bob Chapman and Raj Sisodia
“Everybody Matters” by Bob Chapman and Raj Sisodia shines a light on Barry-Wehmiller, a company that exemplifies a people-first approach to leadership, as highlighted by Simon Sinek in “Leaders Eat Last.”
Since 1997, Bob Chapman and Barry-Wehmiller have championed a leadership style that prioritizes the well-being of employees, viewing them not as mere cogs in a machine but as integral members of a family. This ethos has led to exceptional morale, loyalty, creativity, and business performance.
Central to their philosophy is the belief that every individual within the organisation matters, akin to a family unit where collective support and sacrifice prevail during tough times. Instead of resorting to mass layoffs during the Great Recession, Barry-Wehmiller implemented measures like unpaid leave for all, ensuring shared burdens and preserving the company’s culture and morale.
The book delves into Chapman’s personal journey and showcases how the company navigated challenges with empathy and inspiration. It offers actionable steps for transforming any workplace, emphasising the simplicity of the approach:
“Trust people to do better, identify leaders at all levels, celebrate achievements, listen to concerns, and above all, recognise that everybody matters.”
As an Amazon Associate, I earn from qualifying purchases.